At LuxeGlassesSale, we take as much care with your satisfaction as we do in curating our premium eyewear collections from Prada, Oakley, Cartier and Balenciaga. Should your purchase not meet our exacting standards, please review our policy below.

Eligibility

To qualify for return or exchange:

  • Items must be in original condition with all protective coatings intact
  • Original packaging including authenticity cards and UV verification materials
  • Return initiated within 15 days of delivery (as verified by DHL/FedEx/EMS tracking)
Non-Returnable Items: For hygiene reasons, we cannot accept returns on:
  • Prescription lenses (custom-made to your specifications)
  • Items marked “Final Sale” during special promotions

Return Process

  1. Notification: Email [email protected] within 15 days with “RETURN REQUEST” in subject line
  2. Authorization: Our Leeds team will respond within 48 hours with return instructions
  3. Packaging: Repackage using original protective materials (scratches from improper packaging may void return)
  4. Shipping: Return via tracked courier (we recommend DHL/FedEx for security)

Exchange Process

For exchanges between frame styles (Cat Eye, Rectangle, Square etc.):

  1. Follow standard return process
  2. Specify desired replacement in your email
  3. Price differences will be settled via original payment method
  4. Expedited shipping available for VIP clients (contact our Leeds boutique)

Refund Timeline

Upon receipt and authentication at our Leeds boutique:

  • Credit Card/PayPal: 3-5 business days processing
  • Bank Transfer: 5-10 business days (international transfers may take longer)

Original shipping fees are non-refundable unless due to our error.

Return Request Template

Subject: RETURN REQUEST [Order #12345] Dear LuxeGlassesSale Team, I wish to return/exchange the following item(s) from order #12345: – [Product Name] – [Frame Style: Cat Eye/Rectangle/Square] – [Reason for return] I confirm the items are in original condition with all packaging intact. Please provide return authorization and shipping instructions. Best regards, [Your Full Name] [Order Date] [Contact Phone Number]

Special Considerations

For wedding or gifting emergencies marked “URGENT”, contact our Leeds boutique directly at +44

+000 000 000
during UK business hours. Our VIP team will expedite solutions for special occasions.

We appreciate your trust in LuxeGlassesSale and treat every return with the same discretion applied to our designer collections.