At LuxeGlassesSale, we’re committed to providing a seamless luxury experience from selection to delivery of your premium eyewear. Below you’ll find answers to our most common inquiries about our designer frames, global shipping, and customer care services.

Product Information

What designer brands do you carry?
We offer a curated selection of luxury eyewear from premium brands including Prada, Oakley, Cartier, and Balenciaga. Our collections feature both timeless classics and contemporary runway styles.
What frame shapes are available?
We carry a variety of shapes to suit every face and style preference, including Cat Eye, Rectangle, Square, and sport silhouettes. Our collections are thoughtfully divided between Men’s and Women’s styles for easy navigation.
Do your sunglasses offer UV protection?
Absolutely. Every pair undergoes UV protection verification by our Leeds-based team before shipment. We only offer authentic designer eyewear that meets the highest optical standards.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Your security is our priority. We use industry-standard encryption for all transactions and never store complete payment details on our servers.
Can I modify my order after placement?
To ensure swift processing, we’re unable to modify orders once submitted. You may place a new order and return the original purchase within our 15-day window if needed.

Shipping & Delivery

What shipping options are available?
We offer two premium delivery services:
Express Courier Service: £12.95 via DHL/FedEx (10-15 business days, full tracking)
Complimentary Standard Delivery: Free for orders over £50 via EMS (15-25 business days)
How long does order processing take?
Our Leeds team requires 1-2 business days to hand-inspect each frame (including UV verification) and prepare your luxury eyewear for its journey in climate-controlled packaging.
Do you ship worldwide?
We offer global delivery with the exception of certain remote areas and parts of Asia. For specific country inquiries, please contact [email protected].
Can I track my order?
Yes, all shipments include tracking. For express orders, you’ll receive real-time updates via DHL/FedEx. EMS tracking is provided for standard deliveries upon dispatch.
Do I need to pay customs fees?
All international shipments include proper documentation to streamline border clearance. Any applicable customs duties are the responsibility of the recipient according to local regulations.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from delivery date. All returns must be processed through our Leeds flagship location for authenticator verification. Items must be in original, unworn condition with all packaging and certificates.
What if my frames need adjustment?
Should your designer frames require fitting adjustments, we recommend visiting an authorized dealer in your area. As authentic eyewear specialists, we cannot alter frames once they’ve left our boutique.
How long do refunds take to process?
Once received and verified at our Leeds location, refunds are processed within 5-7 business days to your original payment method.

Customer Service

How can I contact your team?
For urgent inquiries including wedding deadlines or gifting occasions, please email [email protected]. Our style consultants can arrange VIP shipping solutions for special circumstances.
Where is your boutique located?
Our flagship location is at 46 Briggate, Leeds, GB LS1I 1NM. All online orders are processed and shipped from this location to ensure quality control.
Do you offer gift services?
While we don’t currently offer gift wrapping, our climate-controlled packaging presents your luxury eyewear beautifully. For special occasions, contact our team about expedited delivery options.

Have additional questions? Our Leeds-based luxury eyewear specialists are always happy to assist. Reach us at [email protected] for personalized service.